Refund policy

REFUND & RETURNS POLICY

Thank you for shopping with POSIE.

We are a small UK startup, so we do not offer free trial returns or refunds simply because a product has been opened, used, or the customer has changed their mind after opening it.

This policy does not affect your statutory rights.

CONTACT

To request a return or report an issue with your order, contact us at:

contact@weareposie.store

Please include your order number, name, email address used at checkout, and photos if the product is damaged or incorrect.

CHANGE-OF-MIND RETURNS

If you bought from us online, you have the legal right to cancel your order within 14 days of receiving it.

To be eligible for a change-of-mind return:

- the product must be unopened, unused and sealed;
- the product must be in its original packaging;
- the product must be in a resellable condition;
- you must contact us within 14 days of receiving your order.

For health and hygiene reasons, we cannot accept returns of sealed supplement products once they have been opened, unsealed, used or tampered with, unless the product is faulty, damaged or not as described.

HOW TO START A RETURN

Email us at contact@weareposie.store before sending anything back.

Please do not send products back without contacting us first. We will confirm whether your return is eligible and provide return instructions.

Customers are responsible for return postage costs for change-of-mind returns, unless the product is faulty, damaged, incorrect or not as described.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, faulty, incorrect or not as described, contact us as soon as possible at contact@weareposie.store.

Please include:

- your order number;
- a description of the issue;
- clear photos of the product, packaging and shipping label.

If the issue is confirmed, we will offer a suitable remedy, such as a replacement, refund or other solution required by law.

NON-RETURNABLE ITEMS

We cannot accept returns for:

- opened or unsealed supplement products;
- products that have been used or tampered with;
- products not in their original packaging;
- products returned without prior approval;
- gift cards, if offered;
- items purchased from another retailer or third-party marketplace.

This does not apply if the product is faulty, damaged, incorrect or not as described.

REFUNDS

Once we receive and inspect your approved return, we will let you know whether the refund has been approved.

If approved, your refund will be made to your original payment method.

Refunds will be processed within 14 days of us receiving the returned product, or receiving proof that you have sent it back.

Your bank or payment provider may take additional time to show the refund in your account.

SALE ITEMS

Sale items can only be returned where required by law, for example if they are faulty, damaged, incorrect or not as described.

EXCHANGES

We do not currently offer exchanges.

If your product is faulty, damaged or incorrect, contact us at contact@weareposie.store and we will help resolve the issue.

RETURN ADDRESS

Please contact us before returning any item.

We will provide the correct return address once your return request has been approved.